Our Refund Policy
We offer a 7 day refund policy.
If you receive a product from us and you find that it is incorrect please inform us immediately and arrange for the software (if on CD-ROM) to be return to us. If you think that you have purchased the wrong product, or that the software is defective, we will refund you the purchase price or replace the software, provided that:
If provided on CD-ROM, the software is returned to us in an unopened, resalable condition within 7 days of the purchase date.
That you have not installed and registered the software.
Complaints Procedure, claims
Any client who has a complaint about our services or about the way in which their claim under the policy provided by DAS Legal Expenses Insurance Co. Ltd. is being, or has been, handled should firstly address the complaint in writing to “The Compliance Manager” at the Registered Office.
The Compliance Manager will investigate the complaint and report back to you detailing his findings.
If appropriate, the Compliance Manager will arrange a meeting with the relevant personnel at DAS in an effort to resolve the complaint.
If you remain unsatisfied with the outcome, you should write to the FSA at:
The Financial Services Authority
25 The North Colonnade
Canary Wharf
London E14 5HS.
or contact a member of the FSA complaints team on 020 7066 9870.